Returns & Exchanges
At PEP Store, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items in their original condition. Whether you shopped in-store or online, our goal is to make your exchange or refund process as simple and efficient as possible.
Verify Eligibility
Ensure your item is unused, in its original packaging, and within the 30-day return window from the date of purchase or delivery.
Prepare Documentation
Gather your original tax invoice or digital order confirmation and ensure all price tags are still attached to the product.
Choose Return Method
Bring your item to any PEP Store location for an immediate exchange or refund, or contact our support team to arrange a courier collection for online orders.
Receive Refund
Once your return is inspected and approved, your refund will be processed via your original payment method or issued as a store voucher within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing