Frequently Asked Questions
Everything you need to know about shopping with PEP Store
What are your shipping rates and delivery times?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, and delivery usually takes 3-5 business days depending on your location.
How can I return an item I purchased?
You can return any unused item in its original packaging within 30 days of purchase. Simply visit our returns portal or bring the item to your nearest PEP Store location with your receipt.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as secure mobile payment options and PEP Store gift cards.
Can I track my order online?
Yes, once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer bulk discounts for retail customers?
While we focus on providing the lowest possible prices for individual items, we do offer special promotions throughout the year. Please subscribe to our newsletter for the latest deals.
Are the products sold at PEP Store covered by a warranty?
Most of our electronic and household appliances come with a standard manufacturer's warranty. Please check the specific product documentation for details regarding coverage periods.